KaiVox AI Documentation
KaiVox AI is a world-class AI Front Desk SaaS — an operational AI infrastructure platform that replaces traditional receptionists with a 24/7 AI voice agent, booking system, CRM, and omnichannel communication suite.
This documentation covers all 18 phases of the platform. Keep it updated every time a change is made. Last updated: 17 Jun 2026
What is KaiVox AI?
KaiVox AI answers your phone calls using AI, books appointments, manages your CRM, and gives every business a professional public profile — all from one dashboard. It works for 12 industry verticals including healthcare, dental, legal, beauty, fitness, and more.
Getting Started
Register, configure, and receive your first AI call in 5 steps.
Vobiz Setup
Step-by-step guide to connect your Vobiz number with KaiVox.
API Reference
16 REST endpoints — appointments, customers, calls, staff, services.
Deployment
Deploy to staging (Hostinger) and production via GitHub Actions.
Troubleshooting
Common issues, error fixes, and debugging tips.
.env Reference
Every environment variable explained with examples.
Platform At a Glance
| Item | Detail |
|---|---|
| Stack | Laravel 11, PHP 8.2, MySQL, Bootstrap 4.6, Blade, Vite |
| Local URL | http://kaivox-ai.test/ (Laragon on Windows) |
| Database | MySQL — kaivox_ai, user: root, pass: root |
| Telephony (India) | Vobiz — webhook-based, number: +917971543252 |
| Telephony (Global) | Twilio |
| AI Engine | OpenAI GPT-4o (platform-level key) |
| Billing | Stripe (global) + Razorpay (India) + Wallet system |
| Environments | Local → Staging (kaivox-test.omajestic.com) → Live (kaivoxai.com) |
| Phases Built | 18 / 18 — ~95% production-ready |
| Industry Verticals | 12 pre-built packs |
| Launch Date | 8 August 2026 |
Phase Overview
| Phase | Name | Status | Key Feature |
|---|---|---|---|
| P1 | Foundation | ✅ Done | Auth, multi-tenancy, onboarding |
| P2 | Voice AI | ✅ Done | Vobiz/Twilio webhooks + OpenAI GPT-4o |
| P3 | Scheduling | ⏳ ~85% | Appointments, staff, services, Google Calendar |
| P4 | CRM | ⏳ ~55% | Customer profiles, lead pipeline |
| P5 | Omnichannel | ⏳ ~80% | SMS, WhatsApp, email, unified inbox |
| P6 | Analytics | ✅ Done | KPIs, charts, heatmaps, staff efficiency |
| P7 | Billing | ✅ Done | Subscription + wallet + Stripe + Razorpay |
| P8 | Industry Packs | ✅ Done | 12 vertical templates with AI prompts |
| P9 | Enterprise | ⏳ ~60% | Agency dashboard, white label |
| P10 | Local Intelligence | ✅ Done | Holidays, local language, weather, festivals |
| P11 | Knowledge Brain | ✅ Done | FAQ, SOPs, pricing — injected into AI |
| P12 | Front Desk | ✅ Done | Kiosk, queue tokens, digital display |
| P13 | Security | ✅ Done | RBAC, audit logs, GDPR export |
| P14 | AI Orchestration | ✅ Done | Automation rules, escalation queue |
| P15 | API & Integrations | ✅ Done | 16 REST endpoints + webhook system |
| P16 | Phone Numbers | ✅ Done | DID marketplace, billing, lifecycle |
| P17 | Marketing Site | ✅ Done | Homepage, pricing, industry pages |
| P18 | Public Profile | ✅ Done | Public mini-site at /p/{slug} |