Frequently Asked Questions

KaiVox AI starts at ₹2,999/month for the Starter plan, ₹6,999/month for Professional, and ₹13,999/month for Business, plus 18% GST. Each plan includes a monthly quota of AI call minutes; once that is used, further calls are charged per minute from your wallet. For comparison, a full-time receptionist costs \u20b912,000\u201318,000 a month and works nine hours a day \u2014 this works around the clock.

Call our live demo number and talk to the AI yourself — it is the same engine that will answer your business line, so you can judge it in two minutes. We do not offer free minutes: we would rather put that money into making the product better than into giveaways. Plans are monthly, so you can stop whenever you like.

Absolutely. Cancel from your dashboard at any time. Your account remains active until the end of the current billing period. No cancellation fees.

We do not offer refunds on subscription plans or wallet credits once activated. Exceptions apply only for verifiable duplicate technical charges. See our Refund Policy for full details.

Calls carry on uninterrupted — further minutes are charged from your wallet at your plan's per-minute rate, and you can top up anytime from the billing dashboard via Razorpay. If your usage regularly exceeds the plan, upgrading is cheaper than paying the overage rate, and we will tell you when that is the case.

Eleven: English, Hindi, Gujarati, Marathi, Bengali, Tamil, Telugu, Kannada, Malayalam, Punjabi and Odia. It switches mid-call on its own — a caller can start in English, move to Gujarati, and the AI follows, including mixed Hinglish. Being straight with you: we have tested English, Hindi and Gujarati end to end on real calls; the other eight run on the same Sarvam speech engine but we have not yet put them through a full pilot, so tell us which one you need and we will test it with you before you go live.

Yes. KaiVox AI handles the full booking flow — callers state their preferred date, time, and service, and the AI checks real-time availability against your staff working hours and holidays, confirms, and creates the appointment.

Yes. The AI receptionist is always on — calls at 2am are answered the same as calls at 2pm. You can configure custom after-hours messages and emergency escalation paths for calls outside business hours.

Yes. The AI Persona editor lets you set your business name, greeting style, tone, and personality. The Knowledge Brain lets you add FAQs, pricing, policies, and SOPs. Conversation Flows let you build custom call scripts for specific scenarios.

The AI uses your Knowledge Brain first, then falls back to a graceful response. For complex queries, it can escalate to a human, send a WhatsApp follow-up, or add the call to the missed-call recovery queue.

Most businesses are live in under 30 minutes. Add your services, set your working hours, configure your phone number or connect your existing one, and you are ready to go. The onboarding wizard guides you through each step.

No. KaiVox AI is designed for business owners, not developers. Everything is managed through a visual dashboard — no coding required. If you can use a smartphone, you can use KaiVox AI.

A business phone number is included in your plan — we assign and configure it for you during signup, so there is nothing to buy or set up. Alternatively, you can forward your existing business line to it and keep the number your customers already know.

Yes. You will receive a welcome email with a setup guide, and our documentation covers every feature in detail. For Pro and Enterprise plans, priority email support is available. Enterprise plans include a dedicated account manager.

In your KaiVox dashboard — a full calendar with per-staff availability, working hours, holidays and multi-location support. Your team sees every booking the AI makes, in real time, with the call transcript attached.

Via the REST API (available on Pro and Enterprise plans), you can connect KaiVox AI to any CRM or tool that supports webhooks or HTTP. Zapier integration and native CRM connectors are on the roadmap.

Yes. KaiVox AI handles inbound and outbound WhatsApp through the official WhatsApp Business Cloud API, so messages come from your business name and profile. Booking confirmations, appointment reminders and missed-call follow-ups are all sent over WhatsApp.

KaiVox AI includes 12 pre-built industry packs: Medical, Dental, Mental Health, Beauty Salon, Home Services, Restaurant, Automotive, Hospitality, Education, Legal Offices, Fitness, and Real Estate. Each pack includes a custom AI persona, relevant conversation flows, and industry-specific KPI benchmarks.

No. HIPAA is United States law and KaiVox operates only in India, so it does not apply here and we do not sign Business Associate Agreements. What we do have: call data encrypted in transit, per-business isolation, audit logs, a recording disclosure the AI reads at the start of every call, and handling built around the Indian DPDP Act 2023. If you need a US compliance posture, KaiVox is not the right product for you today.

Yes. Multi-location support is built into the Pro and Enterprise plans. Each location can have its own staff, working hours, services, and holiday schedule — all managed from a single dashboard.