Changelog

Product Changelog

Every update, improvement, and new feature — in one place.

May 2026
v1.6
Feature Release v1.6
New Auto-Callback System — AI automatically calls back missed callers, conducts a full conversation, and books appointments
New VobizOutboundService — outbound calling via Vobiz API using per-tenant credentials stored securely in the database
New Callback Queue — full lifecycle tracking (pending → calling → answered / no_answer / failed) with retry logic
New AI History Pre-seeding — callback calls start with full context (customer name, reason for call) so AI continues naturally
New CALLBACK badge on call logs for outbound callback calls
Improved Notification Settings — Auto Callback toggle with delay, max attempts, and working-hours-only options
Improved Stale call cleanup scheduler — in-progress calls older than 10 min auto-resolved with correct duration
Improved Artisan command `vobiz:test-callback {phone}` for instant manual callback testing
May 2026
v1.5
Major Release v1.5
New Platform Settings — Super Admin can now fill company legal details (CIN, GST, grievance officer)
New 6 Legal Pages — Privacy Policy, Terms, Refund Policy, Cookie Policy, Acceptable Use, Legal Disclaimer
New Mailing System — transactional emails (welcome, trial expiry, wallet low) + Super Admin email broadcast center
New 19 Marketing Pages — Contact, FAQ, Integrations, Security, Case Studies, Comparison pages, Changelog, DPA, Partners, Careers, Status
New Cookie consent banner with localStorage persistence
Improved Footer redesigned with 5 columns and compliance badge strip
Improved Smooth scrolling + scroll-margin-top fix for sticky nav offset
Fix Blade/JS conflict on edit-template page fixed with Js::from()
April 2026
v1.4
Feature Release v1.4
New Public Business Profile Pages — every tenant gets a public mini-website at /p/{slug}
New Phase 18: Reviews system, cover photos, social links, announcement banners
New Phase 17: Full public marketing website (homepage, features, pricing, demo, blog, industries)
New Phase 16: In-app DID phone number marketplace (Vobiz + Twilio providers)
Improved Industry pack selector with 12 vertical packs including Mental Health and Home Services
Improved Knowledge Brain: URL scraper + file upload for auto-populating knowledge items
March 2026
v1.3
Feature Release v1.3
New Phase 15: Public REST API v1 with 16 endpoints and webhook delivery system
New Phase 14: Automation rules engine with visual workflow builder
New Phase 13: RBAC, audit trails, GDPR data export, security HTTP headers
New Phase 12: Visitor check-in, queue tokens, kiosk mode, digital display screen
Improved Human escalation queue with priority levels and assign/resolve workflow
Improved AI failover system — graceful responses when OpenAI is unavailable
February 2026
v1.2
Feature Release v1.2
New Phase 11: Knowledge Brain — FAQ, SOP, pricing, policy, promotions engine with AI injection
New Phase 10: Local Intelligence Engine — holidays, cultural greetings, weather disruption, seasonal context
New Phase 9: Agency dashboard, client invitations, custom branding, franchise hierarchy
New Phase 8: 12 industry vertical packs with AI prompts, KPI benchmarks, and compliance tags
Improved Sentiment analysis + call coaching dashboard with AI-generated feedback
January 2026
v1.1
Foundation v1.1
New Phase 7: Complete billing system — Stripe + Razorpay, wallet, plans, usage tracking
New Phase 6: Full analytics dashboard with KPIs, charts, heatmaps, staff efficiency
New Phase 5: Omnichannel inbox — SMS, WhatsApp, email via Twilio
New Phase 4: CRM with lead pipeline, missed-call recovery, review requests
New Phase 3: Scheduling with Google Calendar sync, staff management, service catalog

KaiVox AI launched in January 2026. More updates coming every 2 weeks.